Privacy Policy

1. Introduction

PlusAI Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our PlusAI Diagram service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Business data and files you upload to create diagrams
• Communication data when you contact our support team
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you access our Service, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• Usage data (features used, time spent, interaction patterns)
• IP address and location information
• Cookies and similar tracking technologies

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: To provide the Service you have requested and fulfill our contractual obligations
• Consent: Where you have given explicit consent for specific processing activities (e.g., marketing communications)
• Legitimate Interests: To improve our Service, prevent fraud, and ensure security
• Legal Obligation: To comply with applicable laws and regulations

You have the right to withdraw your consent at any time where we rely on consent as the legal basis for processing.

4. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide, maintain, and improve our AI-powered diagram generation Service
• Process your data using AI technology to create business diagrams
• Authenticate users and manage accounts
• Process payments and billing (if applicable)

Communications

• Send you technical notices, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Send marketing communications (with your consent)
• Notify you about changes to our Service or policies

Service Improvement and Analytics

• Analyze usage patterns and user behavior to improve user experience
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues

Legal and Security

• Prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms
• Protect the rights, property, and safety of our users and others

5. AI Processing and Data Usage

Our Service uses artificial intelligence (AWS Bedrock with Anthropic's Claude models) to generate diagrams from your business data. Important information about AI processing:

• Processed securely using AWS infrastructure in the Sydney region (ap-southeast-2)
• Used solely for generating your requested diagrams
• Not used to train AI models: Per Anthropic's terms, your content will not be used to train or improve AI models
• Transmitted using encrypted connections
• You retain all rights to your input data and generated outputs

AI-Generated Content Disclaimer: AI-generated diagrams may contain inaccuracies. You are responsible for reviewing and verifying all outputs before use. We recommend carefully evaluating AI-generated content for accuracy and appropriateness for your specific use case.

Our use of Claude models is governed by AWS Bedrock Third-Party Model Terms, which includes Anthropic's Usage Policy and data processing requirements.

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: We use third-party services including Clerk (authentication), AWS (cloud infrastructure and AI processing), and Vercel (hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit and at rest
• Secure authentication using industry-standard protocols
• Short-term authentication tokens (12-hour validity)
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. You may request deletion of your account and associated data at any time by contacting us.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your data
• Opt-out: Opt-out of marketing communications
• Object: Object to processing of your personal information
• Restrict: Request restriction of processing your personal information

To exercise these rights, please contact us at info@plusai.com.au. We will respond to your request within 30 days.

Marketing Communications

You can opt out of receiving marketing emails from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us directly at info@plusai.com.au
• Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related emails (e.g., account notifications, security alerts).

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and improve our Service. The types of cookies we use include:

• Essential Cookies: Required for authentication and basic functionality
• Performance Cookies: Help us understand how you use our Service
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Most browsers allow you to control cookies through their settings preferences.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

12. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or resources that are not owned or controlled by PlusAI Solutions. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We use the following third-party services:

• Clerk: Authentication and user management
• AWS Bedrock: AI processing and cloud infrastructure
• Vercel: Web hosting and deployment

We strongly advise you to review the privacy policies of any third-party websites or services that you visit or use in connection with our Service.

13. Business Transfers

If PlusAI Solutions is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

In such cases, we will ensure that the acquiring party agrees to protect your personal information in accordance with this Privacy Policy or will provide you with notice and an opportunity to opt out of the transfer.

14. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from those in your country. We use AWS infrastructure in the Sydney region (Australia) for AI processing.

By using our Service, you consent to the transfer of your information to Australia and other countries where we or our service providers operate. We will take appropriate measures to ensure that your personal information receives an adequate level of protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last updated" date
• Sending an email notification to your registered email address (for significant changes)
• Displaying a prominent notice on our Service

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@plusai.com.au
• Company: PlusAI Solutions
• Region: Australia

We will respond to your inquiry within 30 days.